返品・返金ポリシー (Return & Refund Policy)
Last Updated: Sunday, February 16, 2025
At Buy Doujinshi, we strive to provide the best service possible. However, due to the nature of our business, we have a strict No Refund, No Return Policy, except in cases where the item is defective. Please review our policy carefully before making a purchase.
1. Eligibility for Returns & Refunds
Returns and refunds are only accepted under the following circumstances:
- The item received is defective or significantly different from what was ordered.
- The order was canceled by us due to an item being permanently unavailable.
2. Non-Refundable & Non-Returnable Items
- Customer preference: We do not accept returns if you change your mind after purchase.
- Pre-orders: Once placed, pre-orders cannot be canceled or refunded.
- Scanning Service Purchases: Books sent for scanning are destroyed in the process; thus, refunds are not possible.
- Digital Products (e-books, scanned files): These are non-refundable once delivered.
- Orders Abandoned for Over 3 Months: If international shipping payment is not completed within 3 months, the order will be considered abandoned, and no refund will be issued.
3. Refund Process & Fees
- If a refund is approved, it will be processed via the original payment method.
- Payment processing fees (Stripe fees) are non-refundable, as they are not reimbursed by the payment processor.
- Refunds may take 5-10 business days to appear in your account, depending on your bank.
4. How to Request a Return or Refund
If you believe you qualify for a refund, please contact us at [email protected] within 7 days of receiving your item. Include:
- Your Order ID
- Photos of the defective item (if applicable)
- A brief description of the issue
We will review your case and provide further instructions.
5. Shipping Costs & Responsibility
- Customers are responsible for international shipping costs.
- If a return is approved, the customer may need to cover return shipping fees.
- We are not responsible for customs fees, import taxes, or lost packages caused by shipping carriers.
6. Contact Information
For any return or refund inquiries, please reach out to us:
📧 Email: [email protected]
📍 Address: Odori Nishi Building 6F, 15-3-12 Odori Nishi, Chuo-ku, Sapporo, Hokkaido 060-0042, Japan
By placing an order, you agree to this Refund & Return Policy.
